Delivering insights that tell and sell.

Annual Consumer Digital Identity Study

The E-bill Effect; The Impact on Customer Attrition from Banks that Offer E-bill

Annual Billing Household Survey

Bill Pay Behavioral Segmentation Study

Annual Mobile Bill Pay Benchmark Study

Annual Fraud Report

Synthetic Identity Fraud: Fighting Back

CCPA Compliance and Identity Verification

A survey-based examination of how consumers view the threat of fraud, their expectations regarding privacy, and what can be done to foster trust. More

Survey of businesses to capture the impact of fraud on leading companies across multiple industries, including financial services, healthcare, insurance, and e-commerce. More

Research paper on the California Consumer Privacy Act and how to convert the fulfillment of consumer requests from complicated mandate to competitive differentiator. More

A survey study of consumers on the "Blackswan" impacts of COVID-related behaviors and perceptions as it relates to changing technology usage, business engagement, and cyber fraud. More

How Data Diversity, Industry Initiatives and Human Intelligence Can Turn the Tide of Synthetic Identity Fraud. More

The Fiserv Annual Consumer Billing Household Survey examined American households’ billing and bill payment practices, preferences, and attitudes. More

The COVID Effect on Identity, Fraud, and Onboarding

Longevity and Lifetime Value Study analyzing transactional data from 10 million SunTrust customers with Aspen Analytics. More

Attitudinal psychographics segmentation study of online respondents to determine consumer attitudes towards Electronic Billing and Payment usage with Lieberman. This research was the basis for a co-written case study for the Kellogg School of Business at Northwestern University. More

An in-depth analysis of the social media presence and activities among 65 leading companies across five industries More

An annual Biller Mobile Bill Pay Benchmark Study with Bluflame examined the progression of mobile bill payment and businesses’ approaches to mobile bill pay and presentment (MBPP). More

Social Media Marketing Study on Boosting E-Bill Adoption

My research has delivered tangible business value by driving product usage, enhancing brand exposure, improving products, refining user segmentation, establishing thought leadership, generating earned media, securing speaking opportunities, modeling ROI, crafting messaging and lead generation campaigns, enabling partner co-marketing, and creating meaningful engagement with prospects